I agree with higher rewards comes more contributors. The issue in the case of a core support team who is first mover receiving a lucrative contract (35k UNI), does not allow others to simply enter the support providing market. The barrier to entry for a first level discord support group is very very low. The barrier is raised when a contract is given to a small group, I would also say this disincentives others from giving that service for free while a group get paid.
An open and decentralized chat support platform does not exist that allows outside entrants to disrupt the initial support discord group (and allow price discovery of this service to emerge).
I think my main issue is that it is being paid in UNI (and is being asked at a premium) and the rate is not flexible based on a demand for services/competition of new entrants since it is going to a central team.